Leadership Tip
How Do You Stand Out?
What possesses someone to get up
at 5:30am on a Sunday
to stand in a two block line
waiting to go to the grocery?
A 7am grand opening of Wegmans,
a specialty grocery store
stocking over 60,000 products,
created such excitement in Baltimore.
Both employees and customers
were buzzing with enthusiasm.
The store is known for its product variety-
700 varieties of produce, 450 different cheeses
and 60 kinds of olives.
Their customer service is renowned.
They open additional check outs
if more than two customers are in line.
What would it take for people
to line up at the crack of dawn
to do business with you?
Do you offer product variety or
do you specialize, being known as an expert?
How do you welcome your customers and clients
and keep them coming back?
What differentiates you?
Even the simple act
of making follow up phone calls
after you’ve delivered a service
can make you stand out.
Creating a wonderful work environment
for your employees
will generate enthusiasm
which will transfer to your customers.
What do you do to stand out
so people will stand in line for you?
Please send me your ideas and I’ll share the responses.
Leadership Tips Archives
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2005
Do You Mouse Around with Your Power?
Does Your Physical Environment Support You?
Does Your Communication Frustrate You?
Can Opportunity Exist in Crisis?
Labor Day Honors The Workforce
Get that "Vacation Feeling" Everyday
