Synergy Consultants, LLC — Leadership Tip : When It Comes to Customer Service, Know the Facts





Leadership Tip When It Comes to Customer Service, Know the Facts When I ordered my turtle flavored coffee at the café I had a fun and wonderful experience. The cashier asked me if I wanted to answer the trivia question posted on the board. “Sure,” I said. Suddenly I felt like a contestant on Who Wants to Be a Millionaire with no lifeline. I had a one in three chance of getting it right. As luck would have it, I correctly guessed that an Alaskan grizzly was a salmon. This coffee buying experience was unique. Why? It was fun. The cashier was friendly. She smiled and interacted politely with me. She offered helpful suggestions for keeping the calories in the drink low(er). Three simple ingredients that we can apply to any interaction made my customer experience a delight. Friendly, attentive service; a fun and welcoming environment; and a desire to satisfy customer needs are key elements in establishing customer rapport. By applying these concepts both to our external and internal customers, we can increase business and morale. My prize for the correct trivia answer: 10 cents off of my coffee purchase. I felt like I had won a million dollars!	Leadership Tips Archives 2010 \| 2009 \| 2008 2007 \| 2006 \| 2005 The Art of Conversation Holiday Gifts Seasoning Greetings A Season to Taste How Well Does Your Customer Service Run? The Secret of Life The Strength of Secret Selves Daytime Drama Passion Leads to Engagement What Children Can Teach Us Falling for Change Listening "Fore" the Cues When Did You Last Hear, "It's My Job"? Lessons From the First Day of School Advice on Attitude Adjustments This Land Is Your Land Pausing for Vacation Traveling as a Tourist Entrepreneurship + Enthusiasm + Engagement = Sales Success What Do a Golf Swing and a Relationship Have in Common? A Wild Ride I Didn't Get Screwed! Foursome Fun Can Teach Team Tactics A Perfect Fit Stop Winning Memories on Memorial Day An Alarming Thought Age is Just a Number Enthusiasm is Never Outdated Passion and Persistence Pay Off Great Expectations When it Comes to Customer Service, Know the Facts Friday the 13th Could Be Your Lucky Day! Playing with Imperfection Can Harmony and Balance Make You Wealthy? How to Be Charming, Even If You Aren't a Prince Dreams Are For Everyone—Not Just Dreamgirls! Customer Blues What Distracts You? To Tell the Truth With Love on Valentine's Day Teamwork On and Off the Field An Inspiring Idea Play is Serious Work! Your Dreams Can Make a Difference How to Win by Losing Re-directing Resolutions
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Synergy Consultants, LLC 303 Hopkins Rd • Baltimore, MD 21212 (410) 377-7323 maryann@synergy-consultants.net Columbus, Ohio Office: 300 W. Spring St, Suite 403 • Columbus, OH 43215 (443) 465-1141





Leadership Tip When It Comes to Customer Service, Know the Facts When I ordered my turtle flavored coffee at the café I had a fun and wonderful experience. The cashier asked me if I wanted to answer the trivia question posted on the board. “Sure,” I said. Suddenly I felt like a contestant on Who Wants to Be a Millionaire with no lifeline. I had a one in three chance of getting it right. As luck would have it, I correctly guessed that an Alaskan grizzly was a salmon. This coffee buying experience was unique. Why? It was fun. The cashier was friendly. She smiled and interacted politely with me. She offered helpful suggestions for keeping the calories in the drink low(er). Three simple ingredients that we can apply to any interaction made my customer experience a delight. Friendly, attentive service; a fun and welcoming environment; and a desire to satisfy customer needs are key elements in establishing customer rapport. By applying these concepts both to our external and internal customers, we can increase business and morale. My prize for the correct trivia answer: 10 cents off of my coffee purchase. I felt like I had won a million dollars!	Leadership Tips Archives 2010 \| 2009 \| 2008 2007 \| 2006 \| 2005 The Art of Conversation Holiday Gifts Seasoning Greetings A Season to Taste How Well Does Your Customer Service Run? The Secret of Life The Strength of Secret Selves Daytime Drama Passion Leads to Engagement What Children Can Teach Us Falling for Change Listening "Fore" the Cues When Did You Last Hear, "It's My Job"? Lessons From the First Day of School Advice on Attitude Adjustments This Land Is Your Land Pausing for Vacation Traveling as a Tourist Entrepreneurship + Enthusiasm + Engagement = Sales Success What Do a Golf Swing and a Relationship Have in Common? A Wild Ride I Didn't Get Screwed! Foursome Fun Can Teach Team Tactics A Perfect Fit Stop Winning Memories on Memorial Day An Alarming Thought Age is Just a Number Enthusiasm is Never Outdated Passion and Persistence Pay Off Great Expectations When it Comes to Customer Service, Know the Facts Friday the 13th Could Be Your Lucky Day! Playing with Imperfection Can Harmony and Balance Make You Wealthy? How to Be Charming, Even If You Aren't a Prince Dreams Are For Everyone—Not Just Dreamgirls! Customer Blues What Distracts You? To Tell the Truth With Love on Valentine's Day Teamwork On and Off the Field An Inspiring Idea Play is Serious Work! Your Dreams Can Make a Difference How to Win by Losing Re-directing Resolutions
Review Order \| Join Our Mailing List
Home \| About Us \| Services \| Media Center \| Leadership Tips \| Book Store \| Contact Us
Synergy Consultants, LLC 303 Hopkins Rd • Baltimore, MD 21212 (410) 377-7323 maryann@synergy-consultants.net Columbus, Ohio Office: 300 W. Spring St, Suite 403 • Columbus, OH 43215 (443) 465-1141