Leadership Tip
Enthusiasm Is Never Outdated
As my sister showed me around
the Truman Suite at the Capital Hilton,
she was critical and disappointed.
It was outdated. The wallpaper was old,
the furniture was circa 1950, and the room was dark.
She had even called to be transferred
to a nicer suite as she and her husband
would be entertaining in it for a week.
In short, she was standing in a perspective
of criticism and anger.
The night of the first open house,
the assistant manager stopped by to share
the history of the suite.
He told us interesting details about
Truman’s connection to the suite and the hotel.
In fact, the former president had even lived
in the suite for a brief period of time.
Many of his artifacts are still present.
The hotel had replicated the wallpaper
that Bess Truman had selected and
copied the dining room table from that era.
The pride this man expressed was incredible!
He was enthusiastic about his company’s history
and its role in WWII and our nation’s history.
Immediately, my sister’s perspective shifted.
In fact, she felt badly for having been critical.
When we exhibit pride, passion and enthusiasm
for our organization or what we do, we attract others.
We can change perceptions and influence outcomes
(although not décor). Creating an atmosphere
where these qualities flourish is imperative.
Fostering collaboration, acknowledgement,
empowerment and a common vision are
excellent places to start.
These qualities are never outdated!
Leadership Tips Archives
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