Leadership Tip
How Well Does Your Customer Service Run?
I only had a moment of panic
when the shuttle driver at the airport
told me that I had left my car on
as I was about to step off the van
to enter the terminal.
I did not have much choice.
I could give her my keys or
miss my plane if I went back.
Having been a loyal customer of this lot,
I was not concerned.
I trust the people working there.
They treat their customers right.
They give newspapers upon arrival and
water bottles when you depart.
They load the luggage from your trunk
directly onto the shuttle.
By treating me right over the years,
I was confident that the
running motor would be turned off
and my car would be there
(with no additional miles) when I returned.
It was.
Building relationships takes trust,
treating others right and
doing what you say.
I do not recommend leaving your car
on
to test this theory. However,
I do encourage you to create loyalty
with both your customers and vendors.
Leadership Tips Archives
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2009 |
2008
2007
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2005
How Well Does Your Customer Service Run?
When Did You Last Hear, "It's My Job"?
Lessons From the First Day of School
Advice on Attitude Adjustments
Entrepreneurship + Enthusiasm + Engagement = Sales Success
What Do a Golf Swing and a Relationship Have in Common?
Foursome Fun Can Teach Team Tactics
Passion and Persistence Pay Off
When it Comes to Customer Service, Know the Facts
Friday the 13th Could Be Your Lucky Day!
ImperfectionCan Harmony and Balance Make You Wealthy?
How to Be Charming, Even If You Aren't a Prince
Dreams Are For Everyone—Not Just Dreamgirls!
Your Dreams Can Make a Difference
