Leadership Tip
START with Direct Communication
Last week President Obama and
the President
of Russia signed a
treaty to reduce nuclear arms.
I recently had the good fortune
to go to
school with my 82 year-old dad.
He takes an international
politics class.
The professor was discussing
the
American-Russian relations
during the Cold War.
He said a turning point
in the relationship
was when
the hot line was installed between
Washington D.C.
and Moscow.
It allowed the two heads of State
to communicate
directly
with one another rather
than through intermediaries.
This direct communication was
an exercise in
confidence building.
It helped to create access
and rapport
between the parties.
We can learn something
from the hot line.
Often it is much more effective
to contact someone directly
to
get information.
In our email centered world
we frequently
send emails
back and forth beyond
a healthy time frame.
How
many times has a direct phone call
cleared up a misunderstanding
or
ambiguities caused by email?
This action can also help us
to
build rapport and learn even more.
There is definitely a place for emails
and
for obtaining information through third parties.
However, it is
helpful to remember
that direct communication can
build trust,
resolve many issues and
remove a lot of guess work and stress.
If it worked for the Russians and Americans,
perhaps it can work for you.
Leadership Tips Archives
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2005
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