Leadership Tip
Anticipation Can Help Your Client Relationships Take Off
During the recent airport shutdowns in Europe
due to the volcanic ash,
Amsterdam’s Schiphol Airport
did something unique.
They actually anticipated
passengers’ needs and
created an environment to fulfill them.
Knowing passengers would be stranded
for days with their frustrated and tired families,
they brought in clowns, games,
big screen movies, dancers,
additional internet access and showers.
They created a fun environment
in what would have been a
stressful and uncomfortable situation.
Several passengers did not want to leave
when it was time because
they were having so much fun.
How do you anticipate your customers’ needs?
How do you engage your clients?
What actions are you taking to be proactive?
When we are proactive and
anticipate the needs of others,
we can eliminate stress and
create an environment
of enthusiasm, support and calmness,
even in negative circumstances.
Leadership Tips Archives
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2005
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Slowing Down to See Several Sides
How Can Cleaning Your Closet Benefit Your Relationships?
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Anticipation Can Help Your Client Relationships Take Off
You Don’t Need a Green Thumb To Grow Your Garden
START with Direct Communication
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