Practical Empathy Skills
Workshops
Where's the WOW in
Your Customer Service?
The Disney Approach to Customer Service Training
This interactive workshop will focus on creating
a service model to support the organization.
Using the world-famous approach of the Walt
Disney Company, this program will help you:
- Develop a stronger service theme and standards
- Identify team behaviors that create a wow
factor
- Identify negative service behaviors
- Individually assess positive behaviors
- Focus on the details and processes that impact
service delivery
- Practice listening
"It was clear that we not only achieved the goal
of moving through several team building
exercises, but also were able to establish
several concrete action items which we will use
to enhance our performance. We look forward to
continuing to work with you in the future, as we
continuously strive to ‘exceed the guest’s
expectations’!"
-– Timothy R. Hearn, President, NAI KLNB Management
"You succeeded not only to include everyone in
the process, but with an easy-going, pleasant
style, got them thinking. You had us all – hook,
line and sinker. Ask the employees themselves!
They had comments like: ‘I never thought of
this…our company does care…we should have our
own ‘wow’ factor…it’s great to see what the
other departments think about that…I’m glad we
did this’…and on and on."
–-
Robert H. Hill, President, Emory Hill & Company
"I
just wanted you to know what an awesome job I felt you did on our
training. It was very informative and you being a seasoned professional
only made it that much more enjoyable. I look forward to working
with you, again in the future."
-- Robin Poore, KLNB LLC
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