How To Communicate Effectively With Your Colleagues and Clients
This interactive workshop helps you to increase your personal and team effectiveness. You will gain an understanding of your communication style and that of your colleagues, family and friends. You will learn how to present issues for maximum effectiveness and how to take communication less personally. As a result, productivity increases and frustration and conflict decrease.
After this session you will:
- Communicate more effectively with colleagues, friends and family,
- Learn ways to resolve conflict and reduce stress,
- Understand and improve your own behavioral and communication style,
- Understand how to build teams and
- Learn how to better tailor your messages.
Using real-life examples, this powerful seminar will show immediate results in your daily interaction and provide tips that can be applied to the business and personal world every single day.
Leadership Tips:
Lessons For Living A Courageous, Fulfilled And Successful Life
Do you want to create a strong team? Do you want to be proactive with your time? Do you want to live a more balanced life? Do you want to deliver outstanding customer service? Do you want to know a secret to growing your business? This humorous, interactive talk takes everyday experiences and observations from Mary Ann’s book, Leadership Tips: 52 Weeks to Business and Personal Success, and discusses how you can apply them to your life. The conversation focuses on the areas of leadership, communication, customer service, business growth, life balance and being proactive. By participating in interactive exercises with each tip, you will take away a customized plan to apply to creating a successful life that is both effective and fulfilled.
Building Your Flexibility, Focus and Energy
Do you need to update your personal operating system to rethink your beliefs and assumptions? Would you like to experience energy and feel in control of your life? Do you have multiple voices in your head that can clutter your mind and decrease your focus? In this interactive workshop we focus on exercises that help you to understand how and what you think. We explore the impact of these beliefs on your actions. We also explore how you spend your time and how to increase your energy and sustainability. Participants leave with an action plan and clarity to upgrade their personal operating system.
How To Increase Your Personal Productivity
Do you feel overwhelmed and have difficulty prioritizing? Do you feel as if the day ends and you’re not sure where the time has gone? Do you want to focus more than you currently do? Do you want to be able to say no without guilt? If you answered yes to either of these questions, this workshop is for you.
In this interactive workshop, you’ll learn to use your time more effectively. We’ll discuss the top time wasters, how interruptions can impact your day and discuss 10 time tips for maximizing your productivity. You will design strategies to set clear priorities, defeat procrastination and deal efficiently with seemingly unlimited paperwork, phone calls and mail.
This program can be extended to three hours and includes a personal assessment to discover your strengths, diagnose your weaknesses and determine your areas for improvement. You’ll leave with a personal action plan.
If I Put One More Thing On My Plate I’ll Drop It
Do you feel like if you put one more thing on your plate you’ll drop it? Do you feel like you’re doing it all without support? Do you find yourself saying yes when you want to say no? If you answered “yes” to any of these questions, this program is for you!
Learn to create seven environments that support your goals while reducing your anxiety. Discover how you can reframe your expectations and set a plan to balance your plate, without dropping it. You’ll explore how your tolerations are impacting your productivity. You’ll create a stop doing list and learn to take steps to delegating, setting boundaries and saying no without guilt. You’ll also explore new perspectives, putting stress properly in its place.
Get The Results You Want: Be Powerful Without Being Pushy
Do you feel that you are using your power to support your goals? Do you give up your power in certain situations? Do you say yes when you want to say no? This session, based on Mary Ann’s published chapter on people and power in the book, Inspiration to Realization: Real Women Reveal Proven Strategies for Personal, Business, Financial and Spiritual Fulfillment, Volume III, will look at what power means, who has it, why is it important, five ways people give it up and how to use it effectively. We will explore how to stand in your power to maximize your success.
Learning Objectives:
- Discuss various forms of power
- Understand ways in which people give up or compromise their power
- Learn practices to effectively use power
- Develop a personal action plan
- Enjoy an interactive learning experience
Developing Your Natural Leadership Style
To Lead is To Serve is a leadership philosophy based on the ancient Chinese principle of "servant leadership." It arises from the I Ching, and in particular, a principle that translated literally, means “to rule truly is to serve.”
This program focuses on leadership dynamics and how you can apply these to motivate team members. It is structured around these principles:
(1) To lead is to serve
(A)
How to move from "seeking" to "giving."
(B) How to "meet"
people where they are.
(2)
Being
"welcoming"
(3) Showing and
expressing appreciation
(4) Inspiring and
motivating through having fun.
In reviewing these principles, you will learn tools to:
(1) Increase your organization’s productivity and results
(2) Create stronger teams
(3) Increase satisfaction and commitment among team members
(4) Increase team morale
(5) Strengthen your personal leadership skills
(6) Attract new team members
(7) Keep perspective and appreciate others
(8) Empower others
Participants share stories and group exercises and are inspired to utilize the "spirit of giving" as an effective means to build and motivate a dynamic organizational team.
"This wasn't board training, it was leadership training."
Kumi Anzalone, National Sales Manager for Raleigh
"Mary Ann was exceptional at energizing the group and sharing experiences from her previous work to make the point come alive."
T Kockay, The Executive Board
"Mary Ann did a fabulous job in assisting our chapter's leadership team in stepping out of our community comfort zone by identifying useful practices in serving our membership as effective leaders. Her knowledge of how to serve within our volunteer organization also will carry over into how we lead in our workplace and personal lives."
—Jay Marsh,
Leadership Committee Chairman
Meeting Professionals International -
Potomac Chapter
How to Manage Change Effectively
Do you want to be more comfortable with change? Do you want to manage the phases of change effectively? Do you want to help your team transition smoothly? If you answered yes to any of these questions, then this workshop is for you.
The program will focus on how to manage change effectively. By the end of the program, you will be able to understand:
- The kinds of changes that you have experienced and your comfort level with change
- Seven dynamics of change
- The phases of a transition and what occurs in each phase
- An increased awareness of the change's impact
- The opportunities available from a specific change
This interactive session will consist of games, discussion and exercises. You will leave with a personal action plan.
How To Create WOW Customer Service
Do you want your team to deliver fantastic customer service? Do you want your team to create WOW service experiences consistently? Using the Disney Approach to Quality Service, the program focuses on how the cast, setting and processes impact service delivery.
This interactive workshop will focus on creating a service model to support your organization. Objectives:
- Recognize team behaviors that contribute to fantastic customer service
- Identify negative service behaviors
- Practice Listening
- Identify behaviors that constitute fantastic service
- Individually assess positive behaviors
A shorter version of the program can be delivered that does not focus on the Disney Approach.
How To Grow Yourself So You Can Grow Your Business
Do you think your business is a reflection of you? How are you impacting the growth of your business and your personal happiness? Your business will grow to the extent that you are growing.
In this interactive workshop, Mary Ann will look at how your tolerations are impacting your productivity and momentum. You’ll discover what your top four needs are and how they affect your happiness and your effectiveness. We’ll also explore obstacles to getting your needs met and how you can overcome them. You’ll learn a four step process for meeting your needs and develop an action plan. When you increase your awareness and turn it into action, you are able to create the momentum to grow your business and increase your energy and happiness.
Is Thank You Enough? Motivating Employees in Today’s Competitive Environment
Do you worry about how to motivate your employees? Would increased morale increase productivity? If you answered yes to either of these questions, then this program is for you.
This program focuses on motivating employees in today’s workplace. You will explore six insights about motivating people, ten ways to motivate people that cost little or no money, ten ways to recognize people and tools for creating the environment for success. This interactive program will generate concrete and practical ideas for motivating employees. You will leave with an action plan to implement.
Do you feel like you have to do everything? Do you think you don’t have time to teach others? Are you frustrated that your work isn’t coming back the way you want it? Delegating effectively is the key to being productive and to getting support. Getting work done so you don’t have to do it over can prevent overwhelm. In this interactive workshop, participants discuss the benefits of delegating, learn why they don’t delegate and discover a five step process for delegating effectively. Participants actively engage in practicing delegating by making peanut butter and jelly sandwiches.
How To Create Positivity On Your Team to Get Results
Do you feel like your team is getting burned out? Are you getting results but not taking time to celebrate them? Do you just move to the next project right away? It takes productivity and positivity to get results. This interactive workshop looks at the seven components of positivity: trust, respect, camaraderie, optimism, values diversity, communication and constructive interaction. We will explore each component in detail and conclude with an interactive exercise that demonstrates how to use each. In addition, participants will learn tools for creating strong and engaged teams.
Available Workshops
How To Communicate Effectively With Your Colleagues and Clients
Leadership Tips: Lessons For Living A Courageous, Fulfilled And Successful Life
Building Your Flexibility, Focus and Energy
How To Increase Your Personal Productivity
If I Put More One More Thing On My Plate I'll Drop It
Get The Results You Want: Be Powerful Without Being Pushy
Developing Your Natural Leadership Style
How To Manage Change Effectively
How To Create WOW Customer Service
How To Grow Yourself So You Can Grow Your Business
Is Thank You Enough? Motivating Employees in Today's Competitive Environment
How To Create Positivity On Your Team To Get Results
Principals' Leadership Academy
How to Increase Your Energy, Focus and Balance
MSBA Leadership Academy 2008 Photos of Participants
Webinar — NAI Global
How to Prioritize Your Time for Maximum Effectiveness & Fulfillment
